Support Desk · part of the full platform
Support tickets that stay attached to your school
Questions do not stop after onboarding. Support ticket management lets school and organisation users raise issues in the product, track status, and keep the conversation attached to their own account instead of scattered across personal inboxes.
From the capability matrix
Live in the product
- 01Modules in this areaOpen any module below to judge depth yourself
- 02Daily school workflowsWhat staff and families actually open each day
- 03Full capability sheetRequest every remaining line when you need it
Who works here
- School admin
- Organisation admin
- Support staff
Largest modules in this area
How the flow runs
Support Desk in the order your school does it
Support ticket management for schools and organisations, with replies and status tracking.
Daily sequence
4 steps in order
Raise the ticket
Staff open a ticket from inside the product with the context already attached.
Track the status
Ticket status shows what is being worked on and what is waiting on the school.
Reply in thread
Replies stay on the ticket, so history is preserved for the next person who asks.
Escalate at org level
Organisations can see and manage tickets across their campuses.
Outcomes
What changes for your team
- In-product support instead of chasing email threads
- Status visibility for the school
- Org-level view for multi-campus groups
Role panels
Where you will use it
This area appears inside the panels below, each showing only what that role is allowed to see.
Modules in this area
Every module, with the capabilities schools ask about most
Open any module to see how it is structured and what your team will use daily. Support Desk connects to the rest of the platform in everyday school work.
Module 01Help & Support
One workflow group inside this moduleShow capabilitiesHide capabilities
Support Ticket Management
- Add ReplyAdd reply to the record
- Create TicketSet up a new ticket in support Ticket Management
- List TicketsList Tickets available in support Ticket Management
- Submit SatisfactionSubmit Satisfaction available in support Ticket Management
- Update TicketKeep ticket current
- More capabilities request the full sheet
Want the rest of the capabilities in writing?
We publish the capabilities schools ask about most. The complete sheet with how each one behaves goes out by email so we can answer questions about your own setup alongside it.
Continue through the platform
Schools rarely buy one module. These areas connect directly to support desk in daily use.
See support desk running on your own school data
We will set up a session with your classes, fee heads and staff structure so you can judge the fit properly.
30-minute walkthrough
Booked around your school hours
Run on your own data
Your fee heads, classes and staff roles
No card, no lock-in
Nothing is charged to see the product