Refund / Cancellation Policy

At KIDUART, we aim to maintain transparent and fair billing practices for schools, institutions, and other customers using our website, platform, and related services.

This Refund / Cancellation Policy explains when cancellations are allowed, when refunds may or may not be available, and how refund requests should be submitted and reviewed.

• Software subscription plans, annual or monthly platform access fees, and other paid KIDUART services.
• Setup, onboarding, implementation, training, migration, customization, or professional service charges where invoiced by KIDUART.
• This policy does not apply to free demo requests, unpaid evaluation access, or third-party fees charged directly by another vendor.
• This policy should be read together with any applicable order form, invoice, proposal, subscription plan, or service agreement.

Customers may request cancellation of subscription-based services at any time by contacting KIDUART through the designated billing, support, or account management channel.

• Monthly or annual subscriptions generally remain active until the end of the current paid term.
• Cancellation stops automatic renewal for the next billing cycle, if auto-renewal applies.
• No prorated refund will be issued for unused time within the current billing cycle unless expressly approved by KIDUART or required by law.
• If implementation, onboarding, migration, or training work has already begun, cancellation may not reverse applicable charges.

• Setup and activation fees once initiated.
• Implementation, onboarding, migration, and training charges once work has started or resources have been allocated.
• Custom development, integration, configuration, consulting, or professional service charges once work has started.
• Subscription charges for the current billing period already made available to the customer, except in limited approved cases.
• Taxes, payment gateway charges, banking charges, or third-party processing costs where non-recoverable.
• Charges linked to misuse, delayed customer response, unavailable customer-side teams, or customer infrastructure issues.

• Submit the request by email or through the designated billing or support channel.
• Include name, institution name, invoice number, order reference, transaction reference, payment date, and payment amount.
• Clearly explain the reason for the refund request.
• Provide supporting screenshots, logs, issue descriptions, or other relevant documentation where applicable.
• Allow KIDUART a reasonable opportunity to investigate and attempt to resolve reported technical or service issues before refund review is finalized.
• Refund requests should be raised within 7 days of the relevant charge or issue discovery wherever practical.

All refund requests are reviewed on a case-by-case basis after considering the nature of the service purchased, the stage of delivery, the issue reported, the efforts made to resolve the issue, and the documents submitted by the customer.

• We may reject requests that are incomplete, unsupported, or inconsistent with the agreed commercial terms.
• We may reject requests where the services were delivered substantially as described.
• We may reject requests arising from user error, unsupported use, misuse, or customer-side systems.
• Approval of a refund request is at KIDUART's discretion unless otherwise required by law or contract.

• KIDUART may notify the customer of approval within 5 to 7 business days after receiving complete information and completing basic review.
• Approved refund amounts are generally processed to the original payment method, or another lawful method determined by KIDUART, within 7 to 15 working days after approval.
• Bank, card network, UPI, or payment gateway processing times may vary and are outside KIDUART's direct control.

If you believe a charge is incorrect, please contact KIDUART before initiating a chargeback or payment dispute so that we can verify the transaction and attempt a prompt resolution.

Unjustified chargebacks after valid service delivery may result in suspension of access, recovery action, or restriction of future services, subject to applicable law and contractual rights.

KIDUART may update this Refund / Cancellation Policy from time to time. Updated terms will be posted on this page with a revised effective date.