Functional module · Support Desk
Help & Support
Help & Support sits inside the support desk area. Each workflow group below lists what your team will use most often; the rest we walk through live, against your own school setup.
Module depth
Ask for the full sheet when you need every line
- 01Day-to-day workflowsJump into the groups schools use most
- 02Complete module sheetAsk for every remaining capability in writing
Workflow groups inside
Capabilities by workflow
What help & support covers day to day
The capabilities schools ask about most are listed below. Anything gated jumps straight to the sheet request so you can get the rest in writing.
Workflow 01
Support Ticket Management
- Add ReplyAdd reply to the record inside the Help & Support module.
- Create TicketSet up a new ticket in support Ticket Management inside the Help & Support module.
- List TicketsList Tickets available in support Ticket Management inside the Help & Support module.
- Submit SatisfactionSubmit Satisfaction available in support Ticket Management inside the Help & Support module.
- Update TicketKeep ticket current inside the Help & Support module.
- Upload AttachmentsUpload attachments into the module inside the Help & Support module.
- View Ticket DetailsOpen and review ticket Details inside the Help & Support module.
Role panels
Which panel uses this
Roles reach help & support through these dashboards, with permissions deciding what each person can open.
Ask us to demo Help & Support end to end
Bring a real scenario from your school and we will run it through this module during the call.
30-minute walkthrough
Booked around your school hours
Run on your own data
Your fee heads, classes and staff roles
No card, no lock-in
Nothing is charged to see the product